The MERLIN MAGIX® Integrated System supports up to 80 lines and 200 extensions. Businesses can easily enhance their MERLIN MAGIX® Integrated System by adding any of a growing number of e-business, customer service, or computer telephony integration (CTI) applications available from Avaya and Avaya Independent Software Vendor (ISV) partners around the world, including:

The MERLIN MAGIX Integrated System simplifies administration and maintenance, which can reduce operating costs. Programming is via a user-friendly, graphical user interface (GUI)-based software application: the Microsoft Windows-based System Programming and Maintenance (WinSPM) software. This application provides on-screen icons and menu choices to guide system administrators through the administration process. WinSPM software also provides convenient access to current system information, giving businesses a comprehensive picture of their system and station programming, instead of isolated and less effective features or function screens. With WinSPM, administrators can manage multiple MAGIX systems from an Internet connection anywhere in the world.


Benefits

• The MERLIN MAGIX® Integrated System supports up to 80 lines and 200 extensions.
• Businesses can easily enhance their MERLIN MAGIX Integrated System by adding any of a growing number of e-business, customer service, or computer telephony integration (CTI) applications available from Avaya and Avaya Independent Software Vendor (ISV) partners around the world.
• Full communications capabilities via the phone, Web, video, or e-mail.
• Always on high-speed Internet access.
• Call center support for personalized, around-the-clock customer service.
• Comprehensive messaging capabilities including a unified messaging application and browser based voice mail management.
• Support for wireless phones, cell phone connectivity options provides great mobility features.
• The MERLIN MAGIX Integrated System simplifies administration and maintenance, which can reduce operating costs.
• Programming is via a user-friendly, graphical user interface (GUI)-based software application: the Microsoft Windows-based System Programming and Maintenance (WinSPM) software.
• This application provides on-screen icons and menu choices to guide system administrators through the administration process.
• WinSPM software also provides convenient access to current system information, giving businesses a comprehensive picture of their system and station programming, instead of isolated and less effective features or function screens.
• With WinSPM, administrators can manage multiple MAGIX systems from an Internet connection anywhere in the world.